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FAQ & Helpdesk

Ordering


How do I find the MagBook I want?
It’s easy, select the category that is of most interest to you and see the wide range of titles we have available.

Why should I order through MagBook?
We work to bring you the best possible range of titles and offers available. You can therefore browse and choose the best MagBook to fit your interests.


Can I order by telephone?
Yes, we love talking to our customers so please call us on, 0844 815 5871 or 01795 412886 even if you just have a question. Lines are open 9am - 6pm Monday to Friday (except bank holidays).


Who actually sends my Mag Book?
Royal Mail will deliver your MagBook within the UK. We ensure that your order is passed to them securely and as fast as possible for them to send this out to you. 


How will I know my order has been received?
You will receive an order confirmation email very soon after you order. Don’t forget to check your junk mail folder and add us to your safe senders list.


What If I don't receive a confirmation/acknowledgement email?
If you do not receive an acknowledgement email within 24 hours of ordering from Mag Books then please contact our customer service team who will be happy to assist and locate your order. 


Can I order a MagBook to be delivered outside the UK?
Many MagBooks have additional overseas rates for postage and packaging. Select the country where the MagBook is to be delivered to and the price will appear for your chosen country. You can then continue to purchase as usual.


Is it safe to purchase through Mag Books?
You can be 100% assured that we take your payment details very seriously. If you buy using your credit card or debit card, your order is processed by a partner of ours called Comodo. This is one of the most secure online payment systems in the world.

Payment


How can I pay for my Mag Book?
You can pay securely and safely by:
•Credit Card
•Debit Card

Who am I paying for my Mag Book?
If you pay by credit or debit card your statement will show Dennis Publishing.
Delivery
 
How much will I be charged for delivery?
please see the product description for more information.


When will my MagBook be delivered?
Most Mag Books will be delivered within 10 working days within the UK. For our OVERSEAS customers please allow 14 days from the day you placed your order.


My MagBook hasn’t arrived or is damaged
The fastest way to solve this is to contact the Customer Care team. These details will be on the Order Confirmation email that we sent you.  Alternatively, you can email: Magbooks@servicehelpline.co.uk


How do I unsubscribe from any marketing emails?
If you want to UnSubscribe from Marketing Emails at any time, you can email Magbooks@servicehelpline.co.uk or simply call: 0844 815 5871 or 01795 412886


Contact Us
I have a question which is unanswered. Who do I contact?
If you have a query about Mag Books, please feel free to get in touch, contact us here: Magbooks@servicehelpline.co.uk or simply call: 0844 815 5871 or 01795 412886